Order Management System

Sales Force Automation we are talking here as part of Agency Management System. we talked Insurance SFA in our last post. Today we are going to talk about Order Management System.

An order management system, or OMS, is a software system used in a number of industries for order entry and processing.

eCommerce and Catalogers
A common use of order management software is by eCommerce and Catalog companies. This software facilitates entering of an order, whether via a web-site shopping cart or a data entry system (for orders received via phone and mail). It typically captures Customer Proprietary Information and Account Level information. Credit Verification or Payment processing is done to check for validity and/or availability of funds. Once entered, valid orders are processed for warehouse fulfillment, such picking/packing/shipping.

Orders can be received from businesses, consumers, or a mix of both, depending on the products. Offers and pricing may be done via catalogs or web sites or TV/newspaper/radio advertisements.
An integrated Order Management System may encompass these modules:

• Product Information (descriptions, attributes, locations, quantities)
• Vendors, Purchasing, and Receiving
• Marketing (Catalogs, promotions, pricing)
• Customers and Prospects
• Order Entry and Customer Service (including Returns and Refunds)
• Financial Processing (credit cards, billing, payment on account)
• Order Processing (selection, printing, picking, packing, shipping)
• Data Analysis and Reporting
• Financials (Accounts Payable, Accounts Receivable, General Ledger)

ref: agency management software, insurance sfa, wikipedia