Integration and coordination between supply chain partners is central to harnessing the benefits of a customer driven strategy. In addition to the challenge of integrating with partners outside the enterprise, integration within the enterprise is an equally daunting task. The unified order fulfillment challenge is compounded by organizations that have ageing legacy or divisional ERP applications with multiple instances that fail to provide a single view of inventory and customers orders.
In an increasingly competitive marketplace, organizations have realized that the existing legacy order management and fulfillment systems were designed to support a monolithic order fulfillment process within the four walls of the business and not the multi-party, multi-tiered fulfillment process that exists in most supply chains. Companies must align processes and measures and rethink the architecture and applications that link key functions and external parties in this extended and increasingly distributed order fulfillment process.
ref: agency management software, Insurance Software, wikipedia
